(BCCB) Please, Get In Touch

Here are the rules….

We intend to give you the best clean we can. We will turn up on time and do what we have promised. If for some reason, we are late, we will telephone you to let you know.

We have some lovely, honest people as clients and try our best to look after them. We’ll do the same for you if you treat us well. In return we ask you to be fair with us.

We have been in business for a long time and have seen and heard just about everything. We don’t have time for time wasters.

Our prices are at a level that allow us to do a good job (by using the right equipment, solutions and most importantly, taking enough time to do it right).

So…

1/ If you say “I can get it at half the price at XXXXX down the road”, that is fine. Please use them instead of us.

2/ If you want to haggle, there are plenty of cheap cleaners around who will happy to deal with you.

3/ We’ve lost count of the people who say “Do this at a big discount and I’ll pass more work your way”. Sorry, it does not work that way. If this is your approach, please do not contact us.

We do however, pay commissions in certain circumstances so if you do pass a lot of (the right sort of) work our way, we will look after you.

4/ If you are thinking of booking us and then not being at home when we call, please book someone else.

5/ If you book commercial work with us and tell us a room will be cleared / empty, that is what we expect.

6/ We do not expect a room full of workmen walking over the carpets whilst we are working. We expect to be able to actually see the carpet that needs to be cleaned, we do not expect it to buried under boxes, rubble etc.

7/ Bounced cheques. Don’t even think about it. You’ll find yourselves at the wrong end of a really nasty legal experience that will give you nightmares … everytime.

Please don’t be put off by the above. If you are fair with us (which 99% of people are) you will get the best job that we can do… without having your home flooded, wrecked or your possessions damaged. We’ll turn up on time and you’ll get a cheerful hello.

Tel: 0121 285 3210

Unit 231, Telsen Centre,

55, Thomas Street,

Birmingham,

B6 4TN

Business Hours: 9a-5:30p M-F

We hope that you have been more than happy with the service we have provided. If for some reason you are not completely happy with it please give us a call on 0121 285 3210 or email us on the addresses below.

Email – helloyou@bccb-sparkle.co.uk

Complaints – complaints@bccb-sparkle.co.uk

Refunds – refunds@bccb-sparkle.co.uk